Commercial Solutions
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Customer Service Solution
Convenient on-line customer inquiry system supports customer inquiry handling, task assignment and follow-ups.
Intelligent iContact™ mailing engine provides the service updates to the right customers at the right time.
User-friendly iContact™ file management S/W objects handle resource downloading and management.
Advanced iContact™ survey engine for customer satisfaction survey helps sustain the customer satisfaction level. Comprehensive iContact™ analytics engine works together for service performance measurements.
Integrated iContact™ workflow engine supports functional-based, role-based and identity based workflow control and management for the service handling, provision and management. Working with iContact™ workforce management features, resource arrangement and task escalation are executed in response to the service requests.
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